Safer Gambling at MadCasino
Gambling should stay a form of entertainment, not a way to earn money or fix money problems. This page explains how players in Ireland can stay in control at MadCasino: limits, breaks, self-exclusion, card blocks and free help. MadCasino is run by Softon Ltd under Anjouan licence ALSI-202409012-FI1, valid until 6 September 2027 according to the Anjouan licence register. That licence covers the operator only; the site is not licensed in Ireland.
Gambling Rules in Ireland
A new regulator
Under the Gambling Regulation Act 2024, a new body, the Gambling Regulatory Authority of Ireland (GRAI), is taking over the licensing of betting and gaming, including online, in stages. Before the Act, remote bookmakers were licensed by Revenue under the Betting Acts. MadCasino holds neither kind of Irish licence; its only licence is the offshore one from Anjouan.
Your position as a player
Irish rules are aimed at operators, advertisers and payment handling rather than at individual players. Even so, you are responsible for checking whether using a foreign-licensed site is permitted for you. Ireland is not on MadCasino's restricted list, but the United Kingdom is, so residents of Northern Ireland cannot hold an account. Using a VPN to hide your location breaks the casino's terms.
An adult's choice
Adults may decide how they spend their free time and money. The operator's job is to give clear information, check age and identity, offer limits and self-exclusion, and point players to help. Safer gambling rests on informed choice and on keeping control.
This information is general and is not legal advice. Gambling law can change, and how it applies may depend on where you live, your citizenship, your payment method and other factors.
Age Limit: 18+
- You must be 18 or older to gamble in Ireland and to open a MadCasino account.
- Age is confirmed at sign-up and checked with photo ID and a selfie during KYC.
- If a minor opens an account or the details given are false, the casino can close it and deal with the balance under its terms.
If children use your devices, Qustodio, Net Nanny, Gamban or the family controls in Windows, macOS, iOS and Android help keep gambling sites out of reach. Never save casino passwords on a shared phone or laptop.
Control Tools at MadCasino
Deposit limits
Cap what you add per period, from 24 hours to one week. You can lower the limit at once; a higher limit only applies after the current period ends.
Betting limits
Limit how much you can stake per bet. The periods match the deposit limit, and again a lower cap takes effect immediately while a higher one waits.
Loss limits
Choose a maximum loss for the period, however much you deposit. The page does not say where to set it, so ask support if you cannot find it.
Session limits
Limit how long you play. Reality-check pop-ups were not listed among MadCasino's tools, so set a timer on your phone as well.
Cool-down, 1–48 hours
A short break with no deposits or play. Withdrawals remain possible, which makes it useful after a bad session.
Transaction history
A record of deposits, bets and withdrawals. Look at it weekly to see what you really spend, not what you remember.
MadCasino's page lists these tools without saying where each is set. If you cannot find one, ask live chat or email support@madcasino.io with your username, the tool and the period you want.
Self-Exclusion at MadCasino
Self-exclusion is the strongest tool. Email support@madcasino.io from the address registered on your account and state the period; a chat message alone is not processed. It starts once MadCasino confirms it by email.
- Periods run from one day to indefinite.
- You cannot log in, deposit, play or withdraw while it lasts, so withdraw your balance first.
- The 2024 terms we saw say it cannot be shortened or cancelled early; confirm the current rule with support.
- Opening a new account during self-exclusion breaks the terms.
Any remaining balance is reviewed under the terms, KYC, AML and payment checks. Active bonuses and open bets follow the applicable rules, and bonuses already used are not refunded.
The National Gambling Exclusion Register
The 2024 Act provides for a National Gambling Exclusion Register run by the GRAI, which is being set up. Once it operates, it is designed to cover gambling operators licensed in Ireland. An offshore site such as MadCasino would sit outside it, so registering nationally would not lock you out there.
For the widest cover, combine three things: self-exclusion with MadCasino by email, a gambling block on your bank cards, and blocking software on every device you use.
Card Blocks and Blocking Software
Many banks in Ireland let you block gambling transactions on your debit or credit card from their app, sometimes with a waiting period before the block can be lifted. It is one of the quickest ways to stop deposits to any casino, licensed or not.
| Tool | Type | What it does |
|---|---|---|
| Bank gambling block | In your banking app | Declines card payments to gambling merchants |
| BetBlocker | Free blocker | Blocks gambling websites and apps |
| Gamban | Paid blocker | Works across several devices |
| GamBlock | Paid software | Device-level blocking |
| Qustodio / Net Nanny | Parental control | Filters sites and apps for families |
Are You Still in Control?
- Do you gamble with money meant for bills, rent, food or family?
- Do you try to win back losses straight away?
- Do you hide your gambling from family or friends?
- Do you feel anxious, angry or guilty after gambling?
- Do you raise stakes to get the same buzz?
- Do you play for longer than you planned?
- Do you borrow money to keep gambling?
- Do you find it hard to stop when you want to?
- Has gambling affected your work, studies, sleep or relationships?
- Do you think gambling could solve money problems?
0–1 "yes": keep your limits and breaks. 2–3: tighten your limits or take a cool-down. 4 or more: stop gambling and contact one of the services below.
| Safer gambling means | Avoid |
|---|---|
| Setting a budget before you log in | Chasing losses |
| Playing for fun | Treating gambling as income |
| Taking regular breaks | Long, emotional sessions |
| Knowing the game and bonus rules | Impulsive bets |
| Playing sober and rested | Gambling after drink, under stress or in debt |
Where to Get Help in Ireland
MadCasino's own site does not list Irish support services. These are free and confidential:
| Service | Support | Contact |
|---|---|---|
| HSE Drugs and Alcohol Helpline | Free advice and referral, also for gambling | 1800 459 459 |
| Gamblers Anonymous Ireland | Peer support meetings | gamblersanonymous.ie |
| Gambling Therapy | Free online support and chat | gamblingtherapy.org |
| BetBlocker | Free blocking of gambling sites | betblocker.org |
If you feel unsafe or are thinking about harming yourself, call 112 or 999 straight away.
What the Operator Says It Does
- No accounts for under-18s; identity and age are checked through KYC.
- AML checks at three levels and monitoring of suspicious activity.
- Limits, cool-downs and self-exclusion on request.
- Marketing by email and SMS only with the optional consent given at sign-up.
- Wagering, maximum bet and excluded games published in the terms.
- Slots described as RTP-certified, with an RNG and hashing page; no named testing lab or certificate is published.
KYC documents, transactions and correspondence are kept for five years under the AML rules. A self-exclusion request should never become a reason to send you offers; if promotions keep arriving, tell support and withdraw your marketing consent.
Safer Gambling Summary for Ireland
- Minimum age: 18
- Regulator: Gambling Regulatory Authority of Ireland (licensing being phased in under the 2024 Act)
- MadCasino's status: offshore Anjouan licence, no Irish licence
- National exclusion register: being set up; designed for Irish-licensed operators
- Quickest safeguards: bank gambling block, self-exclusion by email, blocking software
- Help: HSE Drugs and Alcohol Helpline 1800 459 459
This page does not confirm that MadCasino's services are legally available to you. Check the rules that apply to you before registering or playing.
Safer Gambling FAQ
Will the national exclusion register block MadCasino?
Probably not. The register provided for by the 2024 Act is designed for operators licensed in Ireland, and MadCasino is an offshore casino licensed in Anjouan. For cover there as well, send MadCasino a self-exclusion email from your registered address, then add a card gambling block and blocking software.
Can I end a MadCasino self-exclusion early?
Probably not. Under the 2024 terms we saw, a confirmed exclusion cannot be shortened or cancelled, which is the point of the tool; ask support whether that still applies. If you only need a pause, the 1–48 hour cool-down is the better fit: deposits and play stop, but withdrawals stay open.
Who can I call about a gambling problem in Ireland?
The HSE Drugs and Alcohol Helpline on 1800 459 459 is free and also covers gambling; it can refer you to local services. Gamblers Anonymous Ireland runs peer meetings, and Gambling Therapy offers free online chat. In an emergency, call 112 or 999.
What happens to my balance if I self-exclude?
You cannot withdraw while the exclusion runs, which is why MadCasino's own guidance is to take your money out before you send the email. Whatever stays in the account is checked against the terms and the KYC and AML rules before any payout. Bonuses you have already used are not refunded, and open bets are settled under the applicable rules.